Oscar Kilo, the National Police Wellbeing Service, has launched a dedicated mental health helpline for police officers and staff. The service is available 24 hours a day, 365 days a year, offering an independent and confidential resource for those facing challenges such as suicidal thoughts, self-harm, grief, or trauma.
Call handlers are experienced, trained counsellors familiar with the unique pressures of policing. They provide immediate support, ensure caller safety in emergencies, and can direct individuals to further services or arrange follow-up support as needed.
All information shared through the helpline is strictly confidential and will not be disclosed to the police force, line management, or occupational health departments.
Branch chair Sam Dobbs praised the initiative, stating: “I welcome this launch from Oscar Kilo. It offers independent, confidential, and tailored support for our Federation members. Policing presents unparalleled pressures that can take a toll on wellbeing. Officers and staff need access to quality support at all times.”
Dobbs urged members to keep the helpline information handy and to promote it among colleagues, emphasizing that anyone might need to reach out for support.
The Mental Health Crisis Line is part of Oscar Kilo’s wider suicide prevention efforts within policing, aiming to ensure officers and staff have access to first-class wellbeing support. The service is delivered in partnership with The Ambulance Staff Charity (TASC), leveraging TASC’s experience supporting police and fire service personnel.
Additionally, the helpline complements a specialist bereavement counselling service for those affected by the suicide of a colleague, providing further targeted support for the policing community.
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